Projects Overview
Making sense of customer research at Playworks
Service Design
Projects where I had a lead role in designing a new service/product or across services/products or to improve a service/product … from the perspective of the customer
Project Scoping & Design
Design Operations
Design Research
Customer Insights
Visioning/Future State
Journey Mapping
Service Blueprints
Service Prototyping
User Feedback
Customer Experience Strategy
Service Strategy
Customer Success
Leading learning with district superintendents
Learning Experience Design
Projects where I had a lead role in designing and delivering immersive learning experiences that were aligned with broader strategic goals … from the perspective of the adult learner
Workshop Design
Adult Learning Strategy
Multi-Day Learning Events
Design Sprints
Curriculum & Instructional Design
Executive Coaching
Peer & Cohort Learning
Communication Design
Working towards a better world … one game of jump rope at a time
Social Impact
Projects where I designed explicitly for social impact … from the perspective of what could be sustained within the opportunities and barriers of the social sector ecosystem
Social Enterprise / Earned Income Program Design
Board Coaching & Facilitation
Governance Workshops & Strategy
Partnership Development
Non-Profit Business Strategy
Program Strategy
Bonus Project Section … click here to see my urban homesteading projects. They bring me great joy. And make me feel more prepared for the zombie apocalypse. :-)